HOW TO: Create a World-Class Online Community for Your Business

Edwards and Telligent CTO Rob Howard are releasing a white paper today that delineates what these standard-setting communities of the future will look like. The report is primarily based on their own insights, research by industry analysis and the results of an informal survey they conducted. According to their research, here are nine steps businesses must take in order to make their online communities world-class. Read more: HOW TO: Create a World-Class Online Community for Your Business